People needing medical help and phoning NHS 111 in Dorset have their calls answered quicker than the rest of England.
New figures show that, on average, staff from Dorset HealthCare took less than 18 seconds to answer 111 calls in 2023.
That’s currently the best performance of any 111 service in England.
Almost all calls were picked up in under a minute.
NHS 111 operators can provide expert advice and arrange for people to access the care they need.
The aim is to reduce unnecessary trips to hospital emergency departments and the long waits which may follow.
Data provided by NHS Dorset has revealed that since April last year:
- more than 92% of 111 calls have been answered in under 60 seconds
- the average speed to answer was just over 17 seconds
- even at the busiest times, all calls were answered with two minutes.
Anyone needing urgent medical help for something that is not life-threatening and can’t wait to see their GP can get support 24/7 via 111.nhs.uk or by calling 111.
When using the 111 service they’re given advice or booked in for a face-to-face appointment at the appropriate site, such as a minor injuries unit or urgent treatment centre.
Dan McKie, Dorset HealthCare’s integrated urgent care operational lead, said: “Our 111 staff can support you to access the right care in the right place at the right time.
“This will help reduce pressure on hospital emergency departments and avoid people attending there when they don’t need to.
“If you do call at a busy time, please be patient – we will get to your call as quickly as possible.”
Anyone requiring urgent care should call 999 and ask for an ambulance.
- More information on local services can be found here.